Current Job Opportunities at Manquen Vance

Account Manager Opportunity

Manquen Vance is located in Troy, MI. We are a health insurance brokerage agency in Michigan with a core focus on municipal governments. We are looking to expand our team by hiring an Account Manager with the right attitude. We are a privately held company that operates two business organizations with overlapping strategic interests. This position will report directly to an Account Director. This position could be ideal for an HR Generalist or HR Manager that is interested in making a move to Account Manager.

The Account Manager is the primary contact for a select group of clients and provides technical expertise and effective customer service to develop and strengthen the client relationship. The Account Manager ensures overall satisfaction and retention of 13-15 assigned clients and is responsible for managing day to day account activities. The Account Manager is the first point of contact for employee and retiree benefit plan questions, plan set-up and maintenance, compliance issues, open enrollment, claim issues and various day-to-day needs.

We offer a challenging and rewarding career opportunity in a high energy, fast paced environment. The importance of time management, organizational skills, attention to detail and teamwork cannot be overstated. Salary range is competitive and is commensurate with experience. Compensation package will also include a performance bonus program. Full range of benefits offered including 401k plan, paid vacation and holidays.

Responsibilities Include:

• Local travel—an average of 25% of time out of office should be expected
• Maintain accurate client records
• Coordinate work involved with coverage or carrier changes
• Review contracts, agreements and policies for accuracy
• Establish strong relationship with clients
• Prepare materials and content for Open Enrollment meetings
• Address day to day problems with carriers and clients, such as billing issues, enrollment, and claim payment
• Firmly communicate due dates, time lines, and expectations to clients and partners
• Remain informed regarding industry information of State and Federal regulations
• Conduct employee meetings as required

Position Requirements:

• Excellent oral and written communication
• Strong presentation skills
• Problem solving
• Excellent customer service
• Project a professional image in action and appearance
• Attention to detail
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work in a team environment as well as independently
• Strong project management, organizational and time management skills to prioritize workload and meet time sensitive deadlines

Qualifications and Experience:

• Bachelor’s degree or equivalent combination of education and experience
• 3-5 years related work experience preferred but not required
• Valid insurance license in the state of Michigan or obtain license within 60 days of hire date
• License must remain active while employed

For consideration, send resumes to pattyk@manquenvance.com

Plan Analyst Opportunity

Manquen Vance is located in Troy, MI. We are a health insurance brokerage agency in Michigan with a core focus on municipal governments. We are looking to expand our team by hiring a Plan Analyst. We are a privately held company that operates two business organizations with overlapping strategic interests.

The purpose of the Plan Analyst is to support the Broker and Account Manager in the servicing of existing accounts and acquisition of new accounts. The primary focus is to assist with account reporting, analysis, and annual renewals. Plan Analysts may also attend client or prospect appointments with the Broker in order to assist with preparation for renewal or sales presentations.

The Plan Analyst develops analysis and quotes coverage for the following lines of insurance coverage: Medical, Prescription Drugs, Dental, Vision, Life, Disability, Stop Loss. Much of the work that will be performed in this job will be ad hoc and will require the Plan Analyst to have strong multi-tasking abilities.

We offer a challenging and rewarding career opportunity in a high energy, fast paced environment. The importance of time management, organizational skills, attention to detail and teamwork cannot be overstated.

Salary range is competitive and is commensurate with experience. Compensation package will also include a performance bonus program. Full range of benefits offered including 401k plan, paid vacation and holidays.

Responsibilities Include:

• Develop Strategic Time Table for select clients and make certain Broker and Account manager/director stay on track to this schedule (e.g., quarterly management report, annual renewal, pre-renewal meeting).
• Meet with the Broker to plan approach for upcoming renewals (e.g., who to quote).
• Obtain information necessary for renewal spreadsheet (i.e., census, billing statements, plan information, claims, etc.).
• Obtain information necessary for renewal spreadsheet (i.e., census, billing statements, plan information, claims, etc.).
• Analyze plans to determine potential savings, plan design comparability, and network comparability (this is done with incumbent carriers as well as through competitive quote situations).
• Create and analyze market bids (all lines).
• Complete renewal spreadsheet and review with Broker.
• Assist Broker in preparing for renewal meeting (e.g., print final copies); attend meeting if requested.
• Identify reporting requirements of specific clients; (e.g., some clients may want to zero in on a different PPO network, while others’ “hot buttons” may be prescription costs).
• Run online proposals – through BCBSM, HAP, Priority Health, others.
• Analyze self-insured claims.
• Ad hoc reporting.

Position Requirements,must be proficient:

• Oral and written communication
• Analyze data
• Financial reporting
• Mathematics
• Flexibility/adaptability
• Customer service
• Time management
• Ability to Prioritize/Organizational
• General business acumen
• Ability to multi-task
• Ability to work with a team
• Ability to delegate when necessary
• Ability to work in a changing environment

Systems Skills:

• Typing
• MS Word
• MS Excel
• MS Outlook
• MS PowerPoint
• Internet Research
• Carrier applications

Knowledge and Understanding:

• Understand the different plans, carriers, and options.

Qualifications and Experience:

• 2+ years’ experience with group health insurance agency, preferred
• 2+ years’ office experience, preferred
• 2+ years’ experience in customer service related field, preferred
• Bachelor’s degree in Finance or business, or equivalent work experience, preferred

For consideration, send resumes to pattyk@manquenvance.com

Sales and Marketing Support

We are located in Troy, MI, are privately held and operate two business organizations with overlapping strategic interests. We operate a group health insurance brokerage agency (Manquen Vance) in Michigan with a core focus on municipal governments. RDS Services is a “data aggregation” company with expertise in managing CMS’s Retiree Drug Subsidy (“RDS”) for employer groups of all industries and in all areas of the country. We offer our clients core group insurance broker and consulting services and a unique suite of other services including Retiree Drug Subsidy (RDS) administration and RDS Re-Opening audit services. We also promote self-funded plan solutions, pharmacy programs, Medicare programs such as PDP/ EGWP, and other services that can be marketed through strategic partner relationships around the country.

Purpose of the Role:

We are looking to enhance our team by hiring a Sales & Marketing Support position to leverage our existing core competencies, expand our market share in our current market segment by managing the sales support activities for new opportunities in new market segments (private sector, schools, universities, union and non-profit) and new business service lines. The purpose of the Sales and Marketing Support position is to create sales support processes around our business development efforts. This position will be instrumental in helping us promote upcoming initiatives for the continuous advancement of Manquen Vance.

• New Business Onboarding/Tracking-RDS
• Public sector consortium
• New Pharmacy program

The person hired will be responsible for the overall sales support for these initiatives including tracking new prospect opportunities and onboarding new business for both RDS Services, LLC and Manquen Vance. The candidate will be expected to quickly learn our services and be comfortable preparing materials, including power-point, for meetings on these subjects. This position will have access to an outside marketing firm to support their efforts to communicate the company programs (i.e. blogging, social media, invitations, email marketing, delivery of articles, etc.)

Compensation Arrangement: Base plus GRO bonus. Also includes an excellent benefits package including travel and mileage reimbursement.

Candidate will be required to travel some for prospect meetings and association events, mostly within the State of Michigan. Most current business accounts are in southeast Michigan.

Success Factors:

• Prepare for prospect meetings
• Support and organize presentations for new initiatives
• Manage the CRM (Zoho) for new leads; and follow up efforts
• Coordinate Events and Speaking Opportunities
• Eventually Be Able to Speak High-Level around Business Initiatives
• Prepare RFP responses
• Excellent relationship building and prospecting skills
• Ability to support appointment setting
• Assist with market analysis and identifying top prospects for sales and marketing actions
• Experience in the Group Health Insurance market or PBM industry.

General Skills:

• Strong Oral and written communication
• Very organized
• Professional Presence
• Time management
• AListening skills

Systems Skills:

• MS Office (Word, Excel, PowerPoint, Outlook): Proficient
• Familiar with CRM systems (Zoho CRM, Hubspot CRM)

Education/Experience Requirements

• Bachelor’s degree in business administration or marketing
• 5+ years of sales experience
• 3+ years of sales experience in group health insurance, ancillary group insurance products or PBM industry
• Experience in sales support/marketing within a group broker agency (group health insurance)
• Knowledge of group health and welfare benefits, wellness programs, self -funding techniques, and pharmacy programs

For consideration, send resumes to pattyk@manquenvance.com

About the Job

The Manquen Vance agency is located in Troy, MI. We are a health insurance brokerage agency in Michigan with a core focus on municipal governments. We are looking to expand our team by hiring a Sr. Plan Analyst. We are a privately held company that operates two business organizations with overlapping strategic interests.

The purpose of the Sr. Plan Analyst is to support the Account Director and Account Manager in the servicing of existing accounts. The primary focus of this position is to manage all the account reporting, analysis, and annual renewals for a group of accounts. A secondary focus is to provide support and training for junior analysts and to identify process improvements and “best practices”.

Plan Analysts may also attend client meetings with the Account Director or Account Manager in order to assist with renewals, ad- hoc reporting, and RFP evaluations.

The Sr. Plan Analyst develops analyses and quotes for various group lines of coverage: Medical, Prescription Drugs, Dental, Vision, Life, Disability, Stop Loss

Much of the work that will be performed in this job will be ad hoc and will require the Sr. Plan Analyst to have strong multi- tasking abilities.

We offer a challenging and rewarding career opportunity in a high energy, fast paced environment. The importance of time management, organizational skills, attention to detail and teamwork cannot be overstated. Salary range is competitive and is commensurate with experience. Compensation package will include a performance bonus program. Full range of healthcare benefits offered; 401k plan with a strong company match; and generous paid vacation and holidays. We have been named Best Places to Work; Coolest Places to Work because of our family-friendly work environment that allows “work from home days”, quarterly fun day events and great work autonomy.

Responsibilities Include:

• Develop Strategic timetable for assigned clients and make certain Broker and Account manager-director stay on track to this schedule (e.g., quarterly management report, annual renewal, pre-renewal meeting).
• Meet regularly with Account Director or Account Manager to plan work schedule and required work product. Plan for upcoming renewals and RFP work
• Obtain information necessary for renewal spreadsheet (i.e., census, billing statements, plan information, claims )
• Analyze plans to determine potential savings, plan design comparability, and network comparability (this is done with incumbent carriers as well as through competitive quote situations)
• Create and analyze market bids (all lines)
• Complete renewal spreadsheet and review with
• Assist Account Manager or Account Director in preparing for renewal meeting (e.g., print final copies); attend meeting if requested.
• Identify reporting requirements of specific clients; (e.g. some clients may want to zero in on a different PPO network, while others “hot buttons” may be prescription costs).
• Run online proposals – through BCBSM, HAP, Priority Health, others
• Analyze self-insured claims
• Ad hoc reporting

Position Requirements, must be proficient:

• Oral and written communication
• Analyze data
• Financial reporting
• Mathematics
• Flexibility/adaptability
• Customer service
• Time management
• Ability to Prioritize/Organizational
• General business acumen
• Ability to multi-task
• Ability to work with a team
• Ability to delegate when necessary
• Ability to work in a changing environment Systems Skills:
• Typing
• MS Word
• MS Excel
• MS Outlook
• MS PowerPoint
• Internet Research
• Carrier applications Knowledge & Understanding:
• Understand the different plans, carriers, and

Qualifications & Experience:

• 5+ years’ experience with group health insurance agency, preferred
• 5+ years’ office experience, preferred
• 5+ years’ experience in customer service related field, preferred
• Bachelor’s degree in Finance or business, or equivalent work experience, preferred

About the Job

The Group Benefits Coordinator will work in a team environment providing world class service to municipal accounts in the area of health and welfare benefits eligibility management. The primary responsibilities of the position include:

1. Establish protocol for training department heads to use online Enrollment & Eligibility program to relay enrollment and “life event” changes
2. Establish protocol for vendor/carrier payment initiation and tracking
3. Process health and welfare plan eligibility for employees and retirees based on policies and procedures set by the client, typically as a result of an open enrollment. This includes reviewing for accuracy and obtaining documentation to verify eligibility, if applicable
4. Assist actives and retirees with their eligibility status and other benefit related situations. Assistance includes phone and email responses
5. Serve as a liaison for the client and its employees/retirees with the employer’s vendors, administrators, and insurance carriers
6. Maintain complete and accurate employee information within the data management system.
7. Maintain detailed procedure manuals
8. COBRA liaison with current vendor
9. Address claim and membership issues
10. Medicare management including monitoring all the eligibility, taking the data and information and processing reimbursements as needed
11. Attend periodic meetings to monitor success of systems and protocols; address outstanding issues
12. Analyze, make outbound phone calls or send emails to HR, Insurance Carriers and Vendors, and others to problem solve, obtain missing enrollment information
13. Prepare monthly reports to document all enrollment activities
14. Provide demographic and special status eligibility information for further processing (age 26, Medicare, Medicare Advantage eligibility, COBRA expiration dates)
15. Assist/conduct annual benefit open enrollment(s). This includes announcement letters, packets, applications, forms, and general assistance

Job Requirements – Education, training, experience:

• Three or more years of benefits administration experience
• Bachelor’s degree preferred
• Data mapping experience preferred
• Ability to manage multiple aspects of eligibility administration
• Experience in health, life and disability plan administration, claim and billing resolution issues
• Enrollment background a Plus
• Comprehensive understanding of HIPAA, COBRA; knowledge in Medicare, other legislative mandates
• Experience with Unions, Collective Bargaining Agreements a plus
• Experience working with retirees a plus
• Proficiency in MS Office applications, especially Excel, Word
• Excellent organizational, communication and customer service skills
• Attention to detail so tasks are done correctly the first time
• Ability to work well individually and as a team